Customer Journey Mapping Lead

02 Aug Customer Journey Mapping Lead

The Role will involve planning and execution of customer journey mapping with customer/clients to understand the functional areas of the business and to improve the overall client experience.


  • Lead, plan and run customer journey mapping workshops with clients
  • Leverage Design Thinking as  a concept to help create Digital Transformation Strategies for customers
  • Work with internal/ external stakeholders to develop & maintain scenarios, navigation models,
    interaction designs & prototypes for demonstration of ideas/ concepts
  • Collaborate with sales teams, other business teams and customers to understand requirements and define UX roadmap and near term UX strategies for customers
  • Design solutions that govern user experience of mobile/ smartphone platforms & related channels (web/ mobile-web/ mobile/ wearables/ Voice/AR-VR.)
  • Effectively present UX solutions that ensure the design meets both business objectives & end-user expectations
  • Package, present, market & sell ideas and solutions to clients/ development teams & work with them to achieve the desired end product
  • Excellent analytical and communication skills for identifying opportunities for continuous improvement; contribute to development and maintenance of a standardized methodology for capturing customer journeys.
  • Conducting requirement gathering and analysis using techniques such as Questionnaires and surveys, interviews, Brainstorming sessions, and walkthroughs to gather user requirements.
  • Knowledge on industry trends in eCommerce, DevOps, Microservices, and information management best practices.


  • 3+ years of experience in Customer Journey Mapping – design, development and maintenance of customer journey-maps
  • 3+ years of UX user research experience.
  • Experience in the eCommerce industry (Preferred)

Education & Certifications

  • Required: Bachelor’s Degree
  •  Back ground in Web Design and /or Design

We are an equal opportunity employer who values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity and/or expression, sexual orientation, age, marital status, veteran status, or disability status.

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