02 Aug Customer Journey Mapping Lead
The Role will involve planning and execution of customer journey mapping with customer/clients to understand the functional areas of the business and to improve the overall client experience.
- Lead, plan and run customer journey mapping workshops with clients
- Leverage Design Thinking as a concept to help create Digital Transformation Strategies for customers
- Work with internal/ external stakeholders to develop & maintain scenarios, navigation models,
interaction designs & prototypes for demonstration of ideas/ concepts
- Collaborate with sales teams, other business teams and customers to understand requirements and define UX roadmap and near term UX strategies for customers
- Design solutions that govern user experience of mobile/ smartphone platforms & related channels (web/ mobile-web/ mobile/ wearables/ Voice/AR-VR.)
- Effectively present UX solutions that ensure the design meets both business objectives & end-user expectations
- Package, present, market & sell ideas and solutions to clients/ development teams & work with them to achieve the desired end product
- Excellent analytical and communication skills for identifying opportunities for continuous improvement; contribute to development and maintenance of a standardized methodology for capturing customer journeys.
- Conducting requirement gathering and analysis using techniques such as Questionnaires and surveys, interviews, Brainstorming sessions, and walkthroughs to gather user requirements.
- Knowledge on industry trends in eCommerce, DevOps, Microservices, and information management best practices.
- 3+ years of experience in Customer Journey Mapping – design, development and maintenance of customer journey-maps
- 3+ years of UX user research experience.
- Experience in the eCommerce industry (Preferred)
Education & Certifications
- Required: Bachelor’s Degree
- Back ground in Web Design and /or Design
We are an equal opportunity employer who values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity and/or expression, sexual orientation, age, marital status, veteran status, or disability status.
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