QA & Testing

Quality Assurance and Testing for Optimized Omnichannel Commerce

Accelerate Development and Enhance User Experience with Full Testing Coverage

Your investments in commerce are only as strong as the applications, integrations and performance of your larger deployment. Whether you are seeking better efficiency across the software development cycle or looking to reduce the number of reported issues, it is critical to understand your business priorities while constructing a test plan.

 

With mobile, web, or end-to-end commerce, the advance of digital transformation requires a more comprehensive approach to testing. The days of testing a single standalone application is long gone as conversations turn to behavior-driven development (BDD) and, IoT, and machine learning. To ensure the quality of your commerce initiatives you must embrace the strategy, tools, reporting and automation that makes a measurable difference in the user experience and everyday operations. From frameworks and smart tools to test artifacts built exclusively for commerce, we have you covered.

 

We Can Help

With 500+ commerce test cases, we are uniquely positioned to pinpoint the potential gaps in your commerce deployment. In addition to the manual and automated testing across channels, we provide an executive dashboard that tracks real-time testing and highlights the metrics that drive informed decision making.

It really helps to have a partner in Mastek that can translate their knowledge of our business into creative, effective solutions that help us achieve our transformation objectives.
- Chris Robinson, CIO, IPF

QCheck: Process Optimization with Commerce in Mind

When looking to create a testing roadmap, QCheck is the place to start. The framework will provide a clear representation of the strengths, observations and challenges as well as recommendations and has been shown to generate up to 25% in cost savings through process optimization. The QCheck provides feedback in three key areas:

Stakeholder Relations

Understand stakeholder commitment and involvement, test strategy, communication and reporting. This also looks at the test organization and helps provide a graphical overview at a summary and granular level.

Test Management

Examine test process management, estimation and planning, defect management and testing tools. Metrics give a clear view into where your organization stands and what opportunities exist for improvement.

Test Profession

Measure key factors such as methodology practice, tester professionalism, test case design, test tools and test environment.

QCheck Reporting Across Projects
QCheck Reporting Across Projects

The QCheck can be performed at a project level and then aggregated to identify trends within the organization and against the related industry.

Testing Services

Mobile

  • Automated Testing – Jukebox is a mobile testing repository with 400+ test cases which can deliver quality mobile testing services across all mobile platforms including Android, iOS with multiple types of mobile devices. Jukebox helps deliver more agile development and faster-to-market capabilities with testing across social, mobile, analytics and cloud elements.
  • Manual Testing – In addition to comprehensive test scripts, AutoSnipper was designed to save up to 40% manual testing time. This easy tool lets you prepare test documentation and evidence logs automatically by sequentially storing screenshots at specified time intervals and at desired location as .jpg files or Word documents.
  • API Integration Testing – As much of commerce moves to an API-first approach, it is critical that the integration points are accurately delivering information across systems and optimizing functionality for back-end delivery and front-end user experience. Testing will examine all points of integration across your omnichannel deployment.

Web

  • Performance Testing – Stress test your site for load, capacity, endurance, scalability and more and gain up to 30% productivity improvement (scripting, execution, reporting and analysis, performance process improvement). Our testing toolkit has the tools and framework to ensure your site is optimized for performance.
  • Integration Testing – Detect potential integration issues and speed development times with component and system integration testing that uses bottom-up, top-down, hybrid and big-bang based on your specific needs
  • Automation Testing – Increase the depth and scope of your testing across web, mobile and social channels with automation that allows you to bring new developments to market faster and with optimized quality. Automated testing can make quick work of repeat testing that comes with new features or regulatory and organizational changes.
  • Cloud Migration Assessment – Consider the impact of cloud and hybrid development on your technology choices and DevOps. Frameworks examine the cultural, operational, skills and developmental considerations that enable cloud optimization.

End-to-End Commerce

  • Regression Testing with Data Validation – Gain the agility necessary to implement new technology within your existing environment. Run functional and non-functional tests and ensure data validity across changes and new development.
  • Functional Testing – Verify the function of your software and development to measure inputs and outputs against expectations. Performed manually or through automation, functional testing spans the UI, database and beyond to ensure the accessibility and overall functioning as well as the ability to identify and communicate errors.
  • POS Testing – Point-of-sale testing is examined at the application and enterprise level and examines factors such as payment gateways, discounting, returns/exchange, user data validation, and reporting as well as organizational or regulatory compliance. Whether web, mobile, or in-store, testing can extend through integration points with order management, supply chain, inventory, CRM and beyond for a comprehensive understanding of the business.
  • Logistics Testing – Test order management, scheduling, demand forecasting and elements of the last mile. In the age of “commerce to you,” this critical piece examines the operational mandates for faster development and perfected execution of your logistics.
  • Usability Testing – Scan code for accessible development, examine the heuristics of your design, and detect omnichannel effectiveness through a comprehensive site analysis.

Testing Tools and Resources

Open source, commercial and proprietary tools make up the full suite of commerce testing capabilities offered. We evolve our testing tools to keep pace with the rapid rate of change that defines commerce. We build strong partnerships with technology leaders and develop frameworks and scripts based on the testing we do with our own client base. More than 75% of our career test professionals are Agile certified and 40% possess an ISTQB certification. We will engage with you on the right-shore with the commerce expertise that ensures the quality and assurance your organization requires.

The Value of Testing and QA Services

While digital commerce requires specific testing capabilities, the functioning of your broader organization will also benefit from the accelerators and tools that define agile development and QA. Whether looking to behavior-driven design (BDD), UI or hybrid frameworks, you can automate to reduce testing time by 50% or more. Reusable, tool-agnostic frameworks, and utilities have shown a 60% increase in ROI. With proper testing, you gain more than insight into the quality of your environment, you gather measurable, fact-driven metrics which lead to informed decision making and greater efficiencies.

Specsavers boasts 100% test coverage in end-to-end and integration areas which means more than 90% test pass rate achieved over every test cycle

DXL recognized a time savings of 70% in regression test effort by adopting test automation

Morrisons gained 70-75% test coverage through automation by implementing test services around ETL integration (component and system integration testing) and Qlikview reporting

Student Loans Company conducted in-parallel mobile testing on iOS and Android to realize a 70% savings in regression test efforts

Contact us today to learn how testing can help you drive efficiencies, reduce development costs and enhance the user experience.