Support and Maintenance

Keep Your Business Focus While We Support Your Commerce Strategy

You’ve made an investment in your commerce infrastructure and want to ensure it continues to deliver optimal results. But, maybe your technical resources are busy with other innovation or you want additional reinforcement to progress your commerce roadmap. Whether you are looking to staff your team onsite, seeking an onshore/offshore model or want to understand what will best meet your commerce needs, we can help.

Managed Services for Commerce

When you outsource your day-to-day maintenance activities, you can focus on your core business while reducing costs and risk. Ongoing managed services help you maintain your brand, innovate your technology and adopt the latest commerce trends. We can help you with application support, roadmap development, and quality assurance services as well as general site merchandising and ecommerce strategy to promote higher conversion rates and increased ROI.

Regardless of your needs, we have the commerce expertise and the right model to support your technical requirements. With certifications from the largest ecommerce technology partners and a reputation for knowledgeable, innovative talent, we work with you to create a model that best fits your needs.

  • Day-to-day support
  • Monthly support
  • Project-based support
  • Refine-the-design support

Production Support

With production support , our team supports critical functionality issues to ensure the site is stable and that any critical issues are resolved immediately. Whether working with our onshore or offshore teams, we can offer coverage based on  your needs.

Application support is typically provided 24×7 to ensure no gaps in business continuity and may include:

  • Monitoring application integrations, automated catalog feeds, order submission process
  • Monitoring application logs
  • Solution initiation upon alert or service request
  • Customer-initiated alert system failure via help desk and by calling support hotline
  • Break-fix triaging, solution provision and deployment implementation
  • Detailed RCA after any incident
  • Support for monitoring and critical processes as defined by the client

Deliverables that are often part of our production support offering include incident root-cause-analysis documents, or release notes consisting of tickets and special instruction for code release (as applicable). These assume mutually agreed upon assumptions terms around monitoring tools and escalation models.

Roadmap Development

Ongoing roadmap development allows you to fine tune and customize your ecommerce applications to support your business and strategic goals. Offering the guidance of technical experts who work according to the agile methodology, the team can scale-up during projects to accommodate increased resource needs.  Roadmap development is helpful in successfully planning multiple initiatives:

  • Requirements gathering
  • Application upgrades
  • Current functionality modifications or enhancement
  • New integrations
  • Cloud migration
  • New or modified UI design
  • Database modification
  • Custom development
  • Ongoing code reviews and existing code refactoring
  • Unit testing
  • Code deployments (depending on hosting partner)

 Deliverables that are often part of roadmapping include functional requirements, user stories, use cases, wireframes/comps, technical design, test plans, test scripts, and/or release-ready code.

Quality Assurance

We believe quality assurance is critical. We follow a rigorous process from requirement analysis and understanding, to test case documentation and reviews, through post-release sanity checks. Test cases and any related deliverables can be hosted at the location of your choosing. Quality assurance offerings include:

  • Mobile, web and end-to-end commerce testing
  • Performance, integration, automation testing
  • Cloud migration assessment
  • Functional Testing
  • Regression testing with data validation
  • Support for user acceptance training (UAT)

Deliverables that are often part of QA include testing scope, testing script and testing report. Learn more about our quality assurance and testing offerings.

Commerce Staffing

We want to help build your dream team. We understand culture is just as important as technical skill and will work with you to identify the right talent for your organization. Our process is driven by our client requirements with a goal to save you time by closely screening and vetting all candidates prior to sharing with you. We continuously track our fill rate to make sure your project has the resources to ensure your success–on time and on budget. Visit our staffing page to learn more.

Contact Us today to discuss how we can support your commerce implementation.